Helpdesk

Centralized ticketing for all stakeholder issues and support requests.

Communication

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Helpdesk Capabilities

Powerful and Effective

Connect with students, answer queries, and resolve issues with advanced helpdesk capabilities.

Ensure 100% Satisfaction

Smart assignment prioritizes tickets to resolve emergency issues quickly.

Deep Analysis and Reporting

Insights into support team performance, customer satisfaction, and organizational bottlenecks.

A Super-Efficient System

Centralized Issue Resolution

A single point of connection between students and faculty for speedy resolution via chat, email, and social media.

Customizable Workflows

Customizable workflows for assignment and prioritization with granular control.

Track Satisfaction

Create knowledge bases, configure satisfaction surveys, and track response times.

مميزات ذات صلة

Grievance

Resolve grievances from students, staff, and parents in a timely way.

Appointment

Students book and manage all tutor appointments with live schedules.

Survey

Collect instant feedback on all school activities via built-in surveys.

Why schools choose Balqalam.

Compare plans

Pricing

Free to 100 students

Then 24 SAR per student a year.

Arabic-First

Arabic first

Every screen is right-to-left by design.

Onboarding

Live in 24 hours

Pick a subdomain, import students, take applications.

Payment Rails

Every way parents pay

Stripe, bankak, tap, cash and transfer — one ledger.

Your Data

Your data, portable

Export every record to CSV or JSON. No exit fees.

Time Back

Hours back every week

Attendance, fees and timetables in one system.

Community

Free study library

Textbooks and mock exams, no account required.

مستعد لتحويل مدرستك؟

انضم إلى المدارس التي أتمتت عملياتها وحسّنت نتائج التعلم.

ابدأ الآن عرض الأسعار

Helpdesk

Centralized ticketing for all stakeholder issues and support requests.

Communication

ابدأ الآن عرض الأسعار

Helpdesk Capabilities

Powerful and Effective

Connect with students, answer queries, and resolve issues with advanced helpdesk capabilities.

Ensure 100% Satisfaction

Smart assignment prioritizes tickets to resolve emergency issues quickly.

Deep Analysis and Reporting

Insights into support team performance, customer satisfaction, and organizational bottlenecks.

A Super-Efficient System

Centralized Issue Resolution

A single point of connection between students and faculty for speedy resolution via chat, email, and social media.

Customizable Workflows

Customizable workflows for assignment and prioritization with granular control.

Track Satisfaction

Create knowledge bases, configure satisfaction surveys, and track response times.

مميزات ذات صلة

Grievance

Resolve grievances from students, staff, and parents in a timely way.

Appointment

Students book and manage all tutor appointments with live schedules.

Survey

Collect instant feedback on all school activities via built-in surveys.

Why schools choose Balqalam.

Compare plans

Pricing

Free to 100 students

Then 24 SAR per student a year.

Arabic-First

Arabic first

Every screen is right-to-left by design.

Onboarding

Live in 24 hours

Pick a subdomain, import students, take applications.

Payment Rails

Every way parents pay

Stripe, bankak, tap, cash and transfer — one ledger.

Your Data

Your data, portable

Export every record to CSV or JSON. No exit fees.

Time Back

Hours back every week

Attendance, fees and timetables in one system.

Community

Free study library

Textbooks and mock exams, no account required.

مستعد لتحويل مدرستك؟

انضم إلى المدارس التي أتمتت عملياتها وحسّنت نتائج التعلم.

ابدأ الآن عرض الأسعار